Version 1.2 · March 2026
The Verdant Pledge.
A signature, a standard, and a paper trail. Providers commit to vegan products and honest disclosure. Customers commit to a vegan event and honest constraints. When the two meet, nobody has to interrogate a pantry.
On file at Verdant
15 provider signatures
Every active listing · current version required
Provider commitment
The Vegan Service Pledge.
This is the agreement every provider signs with their full legal name before accepting work. It applies to every booking made through Verdant, not just the first one.
Vegan ingredients and materials
Use vegan food, products, and materials to the greatest degree reasonably possible. No animal-derived ingredients, leather, wool, silk, beeswax, gelatin, lanolin, shellac, carmine, or similar inputs in the service.
Disclose every exception in advance
If something unavoidable is not vegan — a venue-mandated product, a tool you cannot replace, a supply chain gap — disclose it in writing before the booking is confirmed. Never let a customer discover it on the day.
Describe your kitchen or workspace honestly
State whether you work in a fully vegan kitchen, with vegan-dedicated tools, or in a shared space. Explain your cross-contact protocol and cleaning routine. Do not claim a standard you cannot maintain.
Label food and share ingredients
Provide brand and ingredient information on request. Label prepared food with the date and all known allergens. Do not rely on a customer to guess what is in a container.
Keep sourcing records
Keep records of products and suppliers for at least twelve months, and cooperate with a reasonable pledge audit by Verdant Trust & Safety.
Plan with the customer
Ask about allergies, dietary needs, guests, and venue constraints before planning. Offer a vegan solution rather than asking the customer to relax their standard.
Do not pressure a compromise
Never ask a customer to waive the pledge, accept an undisclosed animal product, or keep a concern quiet in exchange for a discount.
Make remedies real
Where a breach is substantiated, accept a refund, partial refund, redo, or other fair remediation determined through Verdant's review process.
Never retaliate
Do not penalize, threaten, or blacklist a customer for raising a good-faith concern, leaving an honest review, or participating in an audit.
By signing, a provider confirms this is their electronic signature, that they have read the whole agreement, and that a substantiated breach may result in refunds, suspension, or removal from the marketplace.
The hard part
What “to the degree possible” means.
A real exception
- · A rented venue requires its own cleaning chemical.
- · A building specifies a vendor or product you cannot change.
- · A customer has a medical need that limits substitutions.
- · A supply outage leaves only a non-vegan option.
Required: disclose before confirmation, in writing.
Not an exception
- · It was cheaper or easier.
- · The customer probably wouldn't notice.
- · A last-minute substitution, kept quiet.
- · “Vegan-friendly” used as a substitute for vegan.
This is a breach, disclosed or not.
The standard is not perfection under every circumstance. It is honest effort, advance disclosure, and a record. A disclosed limitation lets a customer decide. A hidden one takes the decision away from them.
Customer commitment
Your side of the promise.
Version 1.1 of the customer good-faith agreement. You accept it when you create an account, and you reaffirm four specific points before every booking.
Request a vegan service
Do not request or supply animal-derived food, materials, or products for the service, to the degree reasonably possible. Choose a provider whose kitchen standard fits the event.
Disclose the venue and constraints
Tell the provider about the space, rules, equipment, and any limitation that could affect their ability to work vegan — before they plan or buy supplies.
Share allergies and needs
Disclose allergies, dietary requirements, and household considerations for everyone attending. Update the provider if anything changes.
Respect the provider's standard
Do not ask a provider to use an animal product, hide an ingredient, or lower their disclosed vegan standard. If you need something outside their setup, choose a different provider.
Report in good faith
If something falls short, report it through the booking and work toward a fair remedy. False or retaliatory reports are themselves a violation.
Keep it on Verdant
Keep payment, changes, and material commitments on the platform so both sides have a clear record if something goes wrong.
Per-booking attestation
- 1. No animal products requested or served, to the degree possible.
- 2. Venue and constraints disclosed.
- 3. Allergies and dietary needs disclosed.
- 4. Good-faith reporting and remedy commitment.
Accountability
When something goes wrong.
A promise without a remedy is marketing. Every booking has a record: the provider's signed pledge, the customer's attestation, the messages, and the payment. That record is what Trust & Safety reviews.
Report it
Use “Report a concern” on the booking, or email trust@verdant.market. Include what happened and what remedy you're seeking.
We freeze the record
The booking thread, attestation, pledge version, and payment state are preserved and reviewed.
Both sides respond
Each party gets a chance to share evidence. Most issues are resolved in this step.
A decision and a remedy
Possible outcomes: redo, partial refund, full refund, account review, suspension, or removal.
What we can do
Refund
Full or partial, funded from the held payment.
Suspend
Pause a listing while a pattern of concerns is reviewed.
Remove
Permanent removal for substantiated or repeated breaches.
In this prototype, reporting and resolution are simulated. No real disputes, refunds, or legal processes occur. In production, decisions would follow a documented appeals process.
Public record
Pledge registry.
Names, versions, and signature dates. Legal names and audit records are held privately by Trust & Safety.
| Provider | Practice | Version | Signed |
|---|---|---|---|
 Wes Kim | Music & Voice | v1.2 | Sun, Aug 9 |
 Ingrid Sorensen | Events & Photography | v1.2 | Sun, Jul 5 |
 Marcus Reed | Fitness & Movement | v1.2 | Mon, Jun 15 |
 Noor Haddad | Legal & Advocacy | v1.2 | Fri, Jun 5 |
 Robin Lee | Pets & Plants | v1.2 | Thu, May 21 |
 Theo Brooks | Moving & Hauling | v1.2 | Wed, May 6 |
 Elena Volkov | Wellness & Bodywork | v1.2 | Tue, Apr 21 |
 Priya Raman | Music & Voice | v1.2 | Thu, Apr 16 |
 Sana Kapoor | Events & Photography | v1.2 | Tue, Mar 17 |
 Jules Fontaine | Fitness & Movement | v1.2 | Fri, Feb 20 |
 Asha Patel | Private Chef & Catering | v1.2 | Thu, Feb 5 |
 Amara Okafor | Legal & Advocacy | v1.2 | Fri, Jan 16 |
 Nadia Hassan | Home & Cleaning | v1.2 | Sat, Dec 27 |
 Dante Rivera | Tutoring & Career | v1.2 | Wed, Nov 12 |
 Luca Moretti | Private Chef & Catering | v1.2 | Tue, Oct 28 |
Terms & privacy
The short version.
The full terms would live here in production, drafted with counsel. This prototype is for demonstration and does not create real legal obligations.
Accounts & eligibility
You must be 18 or older and provide accurate information. One account per person. Provider accounts require identity verification before payouts.
Payments
Payments are simulated. No card data is stored. A production version would use Stripe with manual capture; funds would be released after completion and subject to the cancellation policy.
Cancellations
Cancel before the service to release the payment hold. This prototype releases the full hold at any time; a production version would apply a 24-hour policy under which the provider may retain a disclosed portion.
Reviews
Only customers with a completed booking can review. Reviews cannot be bought, edited, or removed. Providers may reply once. Defamation and personal data are moderated.
Privacy
We collect what is needed to run a booking: contact details, dietary and allergy information, messages, and payment metadata. Dietary information is shared only with the booked provider.
Marketplace role
Verdant connects independent providers and customers. Providers are responsible for licensing, insurance, and the services they deliver. Verdant's role is trust, payments, and dispute resolution.
Read it. Then hire someone who signed it.
Every listing shows the pledge version and signature date.